Question 1

What do I do when a plumbing calamity occurrs?

Accepted Answer

What do you do when a plumbing calamity arises? The very first thing is to ensure it is safe, and hopefully not getting worse. Electricity and water don't play well together safely, so if needed turn the electricity off at the power panel.

Question 2

I don’t know where the main water tap is!

Accepted Answer

The main shutoff valve will normally be on the border of your property close to the road.  It is typically set in the ground below a blue or black plastic cover.

Question 3

Can I use a chemical drain cleaner?

Accepted Answer

If you've got a plunger, it is worth trying to remove a blockage yourself. We suggest using a plunger that has a long handle, particularly for the toilet, so you can stay back out of the splash zone. Chemicals are not recommended as they seldom do a good job and can damage the drains.

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